SumoFiber respects the privacy of every individual who visits our websites. This privacy statement provides notice of our information collection practices and of the ways in which your information may be used.
Collection / Use of Information:
SumoFiber collects personally identifiable information for the purposes of registering, provisioning, troubleshooting, billing, fraud detection, informing customers of new SumoFiber products and services, and general operations of the SumoFiber website and services.
SumoFiber will not disclose, share, transfer, sell or rent personally identifiable information to any third party or partners without the consent of the customer except as required to meet any applicable law, regulation, legal process, enforce applicable Terms of Service including investigation of potential violations or to detect prevent or otherwise address fraud or from enforceable governmental request as required by subpoena, search warrant or other legal process or in the case where failure to disclose information will lead to imminent harm to the customer or others. This includes information derived from registration, subscription, billing information, and use of the SumoFiber service.
SumoFiber will not display or make publicly available, whether through online directories, customer lists or otherwise, the personally identifiable information collected. The exception to this is a listing within the SumoFiber Directory which is available to all SumoFiber customers. Customers may remove themselves from the SumoFiber Directory by either selecting to not be included when signing up for the SumoFiber service, or by logging into their account and removing themselves from the SumoFiber Directory under the Preferences section at any time.
SumoFiber will not read, listen to or disclose to any third parties private e-mail, conversations, or other communications that are transmitted using SumoFiber services except as required to ensure proper operation of services or as otherwise authorized by law.
Log data will be retained in original form, gzip-compressed on disk, for 6 months.
Log data older than 6 months will be measured (zcat log.gz | wc -l) and purged.
Log data will not otherwise be post-processed or surfaced via web interface through log analysis tools except as accessed internally by SUMOFIBER.
User IP address information will be retained in the original logs to support forensic analysis.
In the event of drive failure or system fault or system upgrade, reasonable measures will be taken to purge data from equipment replaced under warranty or removed from service.
When SumoFiber asks users to enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just "surfing".
SumoFiber may use all customer identifiable information to investigate and help prevent potentially unlawful or fraudulent activity or activities that threaten the integrity of the SumoFiber service, our network integrity, or otherwise violate the SumoFiber Terms and Conditions.
If your personally identifiable information changes, you may update it at any time by logging into your account. If you no longer desire our service you may request to cancel your SumoFiber account by opening a trouble ticket.
SPAM / SPIT Policy:
SumoFiber has zero tolerance for Spam and Spam over Internet Telephony (SPIT). Spam and SPIT complaints will be dealt with seriously and may result in cancellation of your SumoFiber account.
SumoFiber does not provide products or services for use or purchase by children. SumoFiber does not knowingly solicit or collect customer identifiable information from children or teenagers under the age of eighteen. If you believe that a minor has disclosed personally identifiable information to SumoFiber, please contact us so that the information can be removed.