What Is Sentiment Analysis? 

WHAT IS sentiment analysis

Over the last ten years, you’ve probably heard sentiment analysis mentioned by other telecom companies and providers – especially when discussing how to improve customer service. But what exactly is it? How can it improve customer service? And what does it have to do with VoIP? We’re here to answer those questions! Not only that […]

Call Transcription – Why You Might Need It 

people reading a call transcription

Non-verbal customer support options – such as chatbots and online forms – have surged over the last ten years. As more customer support centers began taking an omnichannel approach to connecting with customers, it seemed like calling had fallen by the wayside. But that’s far from the truth. In fact, over 98% of consumers are […]

All About Speed Tests 

speed tests image

Research shows that people spend an average of 23 hours per week using internet-based communication. This does not include streaming television, gaming, or other forms of entertainment. With these numbers on the rise, it’s important to understand what internet speed is and how you can test yours. Internet speed tests are a fast and easy […]

UTOPIA Fiber Utah: Get Connected 

utopia fiber utah

If you are the owner of a business or just a regular consumer, the speed of your internet is a big deal. In the business world, time is money and a slow connection should not be what makes or breaks you. Therefore, there is a lot to be said about the research you do behind […]

Voice-Centric SD-WAN for Hybrid Work

man using sd wan for hybrid work

As a result of the 2020 pandemic and business shutdowns, businesses today have seen a rise in hybrid work and other work model combinations (see below). This rise in alternative work models is partly due to business owners seeing increased productivity in remote workers, an increase in worker engagement, and the desire of remote workers to continue […]

No Contest: Fiber vs Cable Internet

fiber vs cable internet - finish line

Fiber vs cable internet. When looking into internet connections for your business, there are many options. With the right internet connection, your business can have higher productivity and efficiency. But most people are unaware that they can choose different methods to receive their internet.    Sure, you can stick with the more traditional option, cable internet. But you may also have […]

You Need Business Fiber Internet – Here’s Why

man using business fiber internet

Fiber internet is far from “new”. In fact, fiber optic cables have been around since the 1950s. With all the benefits and perks to fiber optic internet, you would think that fiber internet would be our norm. However, some people still have never heard of fiber internet, don’t know the benefits, and don’t know why business fiber internet can improve […]

Future-Proof Your Internet Speeds

internet speed through cables

Do you remember dial up internet? We’ve come a long way from internet beginnings. The amount of data and usage of internet has exponentially increased. Internet speed has never been as important as it is in this day and age. With devices in the hands of young and old, more data is being transmitted than ever before. And the fastest internet […]

Business Benefits of UTOPIA Fiber

benefits of UTOPIA fiber

As our world becomes more and more interconnected, our internet functions and capabilities are of utmost importance. Fiber optics provide 25% of the internet to United States consumers. This number is growing rapidly as more consumers learn what fiber optics internet is and how it can benefit their needs.  Moreover, there are many fiber internet providers that install more and more fiber infrastructure […]

5 Reasons You Need UTOPIA Internet

UTOPIA internet

In 2020 UTOPIA internet laid 1.4 million feet of fiber optic cable in Utah. Fiber internet is becoming more regularly available and popular every day, and it’s no wonder why! It’s capable of providing you with speeds that traditional internet can’t even dream of.  As technology advances and our computing capabilities grow, the need for an internet […]