Office and Sales Assistant

Job Description

The Office/Sales Assistant will provide support in all office activities and operations while also providing clerical and administrative support to the sales and accounting team.

Responsibilities

· Assists clerical and support staff with their assigned duties, particularly when advanced, skilled, or sensitive work is required.

· Assist in bookkeeping as requested

· Performs other related duties as assigned.

· Process orders via email or phone.

· Check data accuracy in orders and invoices.

· Contact clients to obtain missing information or answer questions.

· Maintain and update sales and customer records.

· Communicate important feedback from customers internally.

· Take calls or e-mails from customers and alert representatives to any urgent issues.

· Deal with routine requests from customers, such as requests for price quotes or delivery dates.

· Pass any technical queries from sales representatives or customers to the appropriate departments.

· Support sales team work more productively and focus on dealing with customers

· Shipping support including shipment packaging and labeling.

Qualifications

· Excellent with Quickbooks online.

· Excellent verbal and written communication skills.

· Excellent organizational skills and attention to detail.

· Excellent time management skills with a proven ability to meet deadlines.

· Strong supervisory and leadership skills.

· Ability to prioritize tasks and to delegate them when appropriate.

· Ability to function well in a high-paced and at times stressful environment.

· Excellent with Microsoft Office Suite including Excel.

· Willing to learn and support a superior customer experience.

· High school diploma or equivalent required; Associate’s degree in office administration or related field preferred.

· At least three years of administrative and clerical experience required.